At DYORA, customer satisfaction is our priority. If you receive a damaged or incorrect item, we’re here to help.
Returns
Returns are accepted only if:
- The wrong product was delivered.
- The product arrived damaged.
- The item has a manufacturing defect.
Returns must be requested within 48 hours of receiving your order.
Exchanges
Exchange requests are accepted for eligible products within 7 days of delivery.
The product must:
- Be unused.
- Be in its original packaging.
- Include all accessories and tags.
Non-Returnable Items
For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or incorrect.
Return Process
- Contact us via WhatsApp or Instagram.
- Share your order number.
- Provide photos/videos of the product.
- Our team will review your request.
- If approved, we’ll guide you through the exchange process.
Refunds
Refunds are only issued if a replacement product is unavailable.
Approved refunds are processed within 5–7 working days.
